Navigating Difficult Conversations
What’s the one conversation you know you need to have?
Uncomfortable conversations are inevitable—and your success is often shaped by how willing you are to have them and how well you handle them.
This interactive workshop focuses on one of the most essential leadership skills: navigating difficult dialogue with clarity, confidence, and purpose. Grounded in research on workplace conflict, you’ll explore the real cost of avoidance and its impact on teams, culture, and outcomes. Through practical tools, real-world examples, and candid stories, you’ll gain a repeatable framework to prepare for, navigate, and follow up on challenging conversations.
Learn how to:
- Prepare with intention and clarity
- Manage emotional triggers and respond effectively
- Communicate directly while maintaining trust
- Navigate conflict productively
- Follow through to drive understanding and results
Facilitated by Jessica Pfister, Senior Director of Operations for The Ohio State University’s Outpatient Care Centers, this session draws on her leadership experience in complex healthcare environments, along with her background in speech-language pathology and business. Jess is a passionate coach and national speaker on leadership, communication, and inclusion.
1:45pm - 2:00pm Security Check-In (bring photo ID)
2:00pm - 4:00pm Workshop
Date and Time
Wednesday Jun 24, 2026
1:45 PM - 4:00 PM EDT
1:45pm - 2:00pm Security Check-In
2:00pm - 4:00pm Workshop
Location
AEP Ohio Transmission HQ
Park in designated Visitor Parking spaces.
Fees/Admission
$20/Chamber Members
$35/Non-Members
All attendees will be required to sign in, show government-issued photo ID (i.e., driver’s license), receive and wear a visitor’s badge, and be escorted while on the premises.
Website
Contact Information
Emily Manter (614) 855-4400
Send Email
Printed courtesy of www.newalbanychamber.com/ – Contact the New Albany Chamber of Commerce for more information.
PO Box 202, New Albany, OH 43054 – (614) 855-4400 – info@newalbanychamber.com