TIGER Talk: Increased Customer Experience = Increased Profits!

In this TIGER Talk, Andy Shockney will provide a plan for improving your customers’ experience when consuming or obtaining your products or services.

Who Should Come: self-challenging business owners and CEOs who are seeking to build the value of their businesses.

Please come prepared to:

• discuss your business’s current performance
• specify where you want performance to improve
• make a commitment to an action plan to improve profitability

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Andy Shockney is President and Co-Founder of What Box Consulting Group. Andy’s focus in consulting is on strategic planning and customer experience. His passion is to discover and unlock growth in businesses and leaders.

Prior to starting his consulting firm, Andy was Director of Strategic Planning with Thirty-One Gifts. While at Thirty-One, he also led the customer experience team on a journey from forty million to seven-hundred million in sales.

Andy is also an adjunct lecturer at The Fisher School of Business at The Ohio State University where he teaches Marketing Projects 4204 – Marketing Capstone for Seniors.

Learn more about the capabilities of Andy’s consulting firm at www.whatboxconsultinggroup.com.

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Like all TIGER Events, this talk is FREE.

Timeline:

11:30 am – Lunch / Socializing

11:50 am – Introduce yourself to our crowd (your “15 Seconds of Fame”)

12:05 pm – Hand-off to Andy

1:00 pm – Wrap / More Socializing