Under the direction of the Facilities and Operations Manager, the Manager on Duty supervises daily facility operations, delivers customer service, handles cash and memberships, resolves guest issues, and ensures safety protocols are met while managing the front desk.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Facility Operations: Open and close the recreation center securely. Check all areas for safety hazards and cleanliness. Work in partnership with front desk employees to set up rooms and areas within the recreation center for programs. Attend regular meetings with the Facilities and Operations Manager.
- Customer Service: Greet members and guests warmly. Answer phone calls and provide accurate program or schedule info. Work in partnership with front desk employees to create a safe and welcoming atmosphere for patrons.
- Staff Supervision: Oversee front desk staff and facility monitors. Assign daily tasks and break schedules.
- Financial Duties: Operate the cash register and point-of-sale system. Process daily cash receipts, passes, and program registrations accurately.
- Incident Response: Handle member complaints, injuries, or emergencies calmly. Follow standard safety and emergency action plans.
